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General repair terms


  • Every repair request will be authorized with the issue of one RMA number.
  • You can contact our after sales service if any doubts arise during the compilation of the RMA form. The purpose is to correctly identify faulty components.
  • The compilation of the RMA form will help to reduce the waiting time and the repair cost.
  • The printout of the RMA should be attached to the product shipment and the RMA number should be mentioned in every document.
  • We recommend sending the material for repair using proper packaging to avoid possible damage caused in transit.
  • Please type the reason for return on the delivery note. It is mentioned on the document: -  R.M.A. CUSTOMER COPY -
  • Please ship the products at your expense to the following address:
    ReeR S.p.A.
    Via Carcano, 32
    10153 Torino, Italy
  • The product received by our warehouse will be checked and a repair estimate will be sent to the customer.
  • The product repaired under warranty will be sent back at Reer’s charge.
  • If after in-depth tests no malfunction is found, a handling fee will be charged.
  • All configurable products will be restored to the factory settings at the end of the operation.
  • If the product is not repairable or if our repair estimate is not accepted, it will be returned or scrapped upon written authorization.
  • For all requests please contact:       Este endereço de email está sendo protegido de spambots. Você precisa do JavaScript ativado para vê-lo.      + 390112482215

In case the goods are coming from outside EU, before shipment, it is necessary to send to Este endereço de email está sendo protegido de spambots. Você precisa do JavaScript ativado para vê-lo. the following documentation:

  • Proforma Invoice including:
    • ReeR product code (mentioned on the ReeR Invoice).
    • Custom code (mentioned on the ReeR Invoice).
    • Goods value (mentioned on the ReeR Invoice).
    • Transport DAP (Mind to accept the charge of the import cost).
  • Packing list.
  • Air Waybill (AWB)

In this case, the shipment address must be:

ReeR S.p.A.
Via Meucci 77
10040 Leinì (TO)