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Modul R.M.A.

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General repair terms

RETURN AUTHORIZATION (RMA):

  • Every repair request will be authorized with the issue of one RMA number.
  • You can contact our after sales service if any doubts arise during the compilation of the RMA form. The purpose is to correctly identify faulty components.
  • The compilation of the RMA form will help to reduce the waiting time and the repair cost.
  • The printout of the RMA should be attached to the product shipment and the RMA number should be mentioned in every document.
  • We recommend sending the material for repair using proper packaging to avoid possible damage caused in transit.
  • Please type the reason for return on the delivery note. It is mentioned on the document: -  R.M.A. CUSTOMER COPY -
    • “RETURN FOR REPAIR”
    • “RETURN FOR REPLACEMENT UNDER WARRANTY”
    • “RETURN FOR CREDIT NOTE”
  • Please ship the products at your expense to the following address:
    ReeR S.p.A.
    Via Carcano, 32
    10153 Torino, Italy
  • The product received by our warehouse will be checked and a repair estimate will be sent to the customer.
  • The product repaired under warranty will be sent back at Reer’s charge.
  • If after in-depth tests no malfunction is found, a handling fee will be charged.
  • All configurable products will be restored to the factory settings at the end of the operation.
  • If the product is not repairable or if our repair estimate is not accepted, it will be returned or scrapped upon written authorization.
  • For all requests please contact:       Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!      + 390112482215

In case the goods are coming from outside EU, before shipment, it is necessary to send to Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! the following documentation:

  • Proforma Invoice including:
    • ReeR product code (mentioned on the ReeR Invoice).
    • Custom code (mentioned on the ReeR Invoice).
    • Goods value (mentioned on the ReeR Invoice).
    • Transport (DAP).
  • Packing list.
  • Air Waybill (AWB)

In this case, the shipment address must be:

ReeR S.p.A.
Via Meucci 77
10040 Leinì (TO)
ITALY